Reference

How ckr1 Handles Your Personal Information

Your account, your payment activity through bKash, Nagad, or Rocket, and your browsing on this site are all covered by this policy.

Account Data ProtectedPayment Info SecuredYour Rights ExplainedBangladesh-Relevant Policy
ckr1 How ckr1 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you have a question about your personal data, want to request a correction, or need to know what information we hold on your account, our support team is the right place to start. You can reach us through live chat directly from your account dashboard, by email at the address listed in the contact section, or through the in-app help button on mobile. Response times vary, but privacy-related queries are treated as a priority and we aim to confirm receipt quickly.

Live Chat Open your account dashboard and tap the chat icon. Available for active account holders. Fastest path for data and payment-related queries.
Email Support Send your data request or privacy question to our support email. Include your registered mobile number to help us locate your account quickly.
In-App Help Use the help button inside the ckr1 mobile interface. Works on Android. Routes directly to our Bangladesh support queue for account and data issues.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We use SSL encryption across all account pages and payment flows, so data moving between your device and our servers is protected in transit. Your bKash, Nagad, and Rocket payment details are never stored in plain text — they are handled through the respective payment processor's own secure environment. Account passwords are hashed; we cannot see them and will never ask you to share them. If you want to update your registered mobile number or email address, you can do that from the account settings page after completing an OTP verification step.

SSL Encryption

All account and payment pages run over SSL. Data sent from your mobile or desktop is encrypted before it leaves your device, whether you are on bKash or browsing your account history.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can clear or block cookies from your browser settings without losing your account.

Data Retention

Account data is held while your account is active. After closure, records are kept only as long as applicable rules require. You can request a summary of what we hold by contacting support.

Account Security

OTP verification protects changes to your registered details. If you receive an OTP you did not request, contact support immediately through live chat and change your account password.

Common Questions About Your Data

Here are the questions we hear most often from account holders in Bangladesh about how their data is used, stored, and protected on ckr1.

We collect your name, contact details, and the wallet information you provide for bKash, Nagad, or Rocket. Device and session data is also logged automatically for security purposes.

Payment processor data is shared only with the relevant payment channel — bKash, Nagad, or Rocket — and only to complete your transaction. We do not sell or pass this data to unrelated third parties.

Contact support through live chat or email with your registered mobile number. We will confirm your identity and provide a summary of your account data within a reasonable timeframe.

Yes. Submit a deletion request through our support channels. Closure removes your active profile, though some transaction records may be retained as required by applicable rules in your eligible region.

We use session and analytics cookies. You can manage or block cookies through your browser settings. Blocking cookies may affect login persistence but will not delete your account data.

Access to ckr1 and the data obligations that apply to you depend on your local law and eligible regions. If you are unsure whether the service is available where you are, check with local regulations before registering.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.