Reference

Terms That Govern Your ckr1 Account

These terms set out what you agree to when you open and use a ckr1 account, including how deposits through bKash, Nagad, and Rocket are treated, what conduct is expected, and what happens if something goes wrong.

Account ConductWallet Deposit RulesDispute ProcessEligibility ConditionsAccount Termination
ckr1 Terms That Govern Your ckr1 Account
CONTACT PATHS

Reach Us About Your Terms Query

If a clause in these terms is unclear, or you need to raise a dispute about an account action — a withheld withdrawal, a suspended session, a wallet charge you did not authorise — reach out through one of the channels below. Keep your account number and the relevant transaction date ready; it speeds the review considerably.

Team online

Live Chat

Open the chat widget from your account dashboard. A support agent will pick up your terms or transaction query directly.

Email Support

Write to our support address with your account ID and a clear description of the issue. We aim to respond within one business day.

Help Centre

The Help Centre carries detailed write-ups on account rules, wallet conduct, and the dispute process — check there first for quick answers.

HOW WE HANDLE THIS

Account Security and Data Practice

ckr1 applies standard security measures to every account — OTP verification at login, encrypted storage of payment references, and session timeouts after periods of inactivity. We do not store your bKash, Nagad, or Rocket PIN; only the transaction confirmation ID is recorded against your account history. If you need to request a correction to your account data or ask what information we hold, contact support with your account ID and the specific request.

Login Verification

Every login triggers an OTP to your registered mobile number. If you receive an OTP you did not request, contact support immediately and change your password.

Payment Data Retention

We retain transaction confirmation IDs from bKash, Nagad, and Rocket for audit purposes. Your wallet PIN is never stored or visible to our team.

Account Data Requests

To see what personal data we hold, or to request a correction, email support with your account number. We will respond within the period required by applicable law.

Session Security

Sessions time out after a period of inactivity. On mobile, this protects your account if you switch apps mid-session without logging out formally.

Common Questions About These Terms

The questions below come from account holders who contacted support after reading these terms. If your question is not here, the Help Centre or live chat will get you a direct answer.

Access depends on your local law and the regions where ckr1 operates. Check current eligibility in the account registration flow, which reflects the regions we actively serve.

Raise it with support within 14 days, providing the bKash transaction ID and the date and amount of the transfer. We cross-check against wallet confirmation records and resolve it from there.

Yes. Where a terms breach is identified — false details, conduct from a restricted region, or abuse of account conditions — we may suspend or close the account without prior notice as stated in this agreement.

Email support with your account ID and a clear data request. We will confirm what we hold and correct any inaccuracies within the timeframe required by applicable law in your region.

We may update terms at any time. Changes are published on this page. Continuing to use the account after an update is published means you have accepted the revised terms.

All balances, wagers, and settled amounts on ckr1 are in BDT. No conversion is applied to deposits made via bKash, Nagad, or Rocket — what you send is what lands in your account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.